People who give and share credit easily who are great at admitting their own mistakes.” People who are open to feedback and other ideas and don’t take critique personally. “This describes confident people who are true experts in their craft, but still very humble in their interactions. This is one of the company’s core values and sets the tone for what kind of people will thrive at the company. The phrase “humbly confident” introduces every job ad on YNAB’s careers page. We interviewed Chance to find out how YNAB successfully recruits and retains its remote workforce. Image: YNAB employees gather via Zoom for their first ever virtual retreat. Chance spends most of his 9-to-5 building what he calls the “team experience.” " In the same way that we obsess over how customers experience our product, we’re every bit as focused on our employees’ experience working at YNAB,” Chance said. This is the same survey that gathers nationwide employee feedback to determine the Best Small & Medium Sized Workplaces™.Ĭhance Gurr has been the chief operations officer at YNAB for the last eight years. These focus areas are just a few of those measured in the Great Place to Work employee survey.
With top marks on measures of camaraderie (99% report a positive experience), collaboration (98%), innovation (99%) and community (99%), it’s clear that being 100% remote is not a hurdle for YNAB. YNAB’s employee survey scores, if anything, settle the debate over proximity and effective remote teams: The company has 100 team members spread across 33 states and overseas. Remote since day one, You Need A Budget (YNAB) has landed as the number one company for the second year running on the list of Best Small Workplaces™. And as for meaningful social connection, surely face-to-face meetings are essential? Chance office encounters are said to generate unique ideas. There has also been debate about whether serendipity is useful for innovation.
Image: A YNAB employee hand-delivers a welcome package to their new coworker.įor decades, researchers have disagreed on the effect of proximity on collaboration.
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